Delivery Information

Last updated: 13 August 2026

This page explains the production, dispatch and delivery process for orders placed with NomadUK Limited, trading as NomadUK Designs.

1. How we fulfil orders

Premade designs shown in our shop are pre-printed and ready to ship.

Personalised products (those you design online or ask us to print from your artwork) are made to order. We do not normally hold pre-printed stock of your personalised design.

A personalised order may require:

• artwork preparation;
• design checking;
• proof approval;
• printing;
• pressing, curing or finishing;
• quality checking;
• packing.

Production time is separate from the delivery time shown for the selected postal or courier service.

2. Normal processing and delivery times

Premade / ready-to-ship designs: pre-printed and ready to ship. Normally dispatched within up to 3 working days after cleared payment. Carrier transit is extra.

Personalised / made-to-order products: please allow approximately 5–12 working days for production and delivery after we have received:

• cleared payment;
• all required personalisation details;
• an acceptable design file; and
• approval of any requested proof.

Working days are Monday to Friday, excluding public holidays in England.

Personalised times include production and typical UK carrier transit. Premade dispatch times do not include carrier transit. These are estimates rather than guaranteed delivery dates.

3. Orders requiring approval or information

Production may be paused if we need:

• clarification of your personalisation;
• a replacement or higher-quality image;
• approval of a proof;
• confirmation of a product choice;
• further information about the order.

Any stated processing period may begin or resume once the required information or approval has been received.

Please check the email address used for your order, including its spam or junk folder.

4. Busy periods and larger orders

Processing may take longer during:

• Christmas and seasonal peaks;
• promotional periods;
• periods of unusually high demand;
• equipment maintenance or unexpected failure;
• supplier delays;
• production of large or complex orders.

We will take reasonable steps to complete orders promptly and will contact you where a significant delay is expected.

5. Delivery options

Available delivery services and prices are shown at checkout.

Where Royal Mail or another delivery provider is offered, your order will be sent using the service selected during checkout.

The service description refers to the carrier’s expected transit time after dispatch. It does not include our production time.

6. Estimated delivery dates

Delivery estimates are provided in good faith but are not guaranteed unless we expressly agree to a guaranteed service in writing.

An order placed using a next-day or express delivery service will not necessarily be produced or dispatched on the day it is ordered. The faster delivery service applies after production has been completed.

Please contact us before ordering if an item is required for a particular event or date. We will tell you whether the requested timetable appears achievable, but a deadline is not guaranteed unless we expressly agree to it.

7. Dispatch confirmation and tracking

Where available, we will send a dispatch confirmation after your order has been passed to the delivery provider.

Tracking or delivery confirmation may be provided depending on the service selected.

Some Royal Mail reference numbers provide delivery confirmation rather than continuous point-by-point tracking.

Tracking information can sometimes take time to update after collection or acceptance by the carrier.

8. Delivery address

You must provide a complete and accurate delivery address when ordering.

Please check:

• recipient name;
• house name or number;
• street;
• town or city;
• postcode;
• country.

We normally send the order to the address recorded at checkout. A different address supplied later through a message cannot be guaranteed to replace the checkout address.

Contact us immediately if the address is wrong. We will try to update it if the order has not been dispatched, but changes cannot be guaranteed.

9. Incorrect or incomplete addresses

We are not responsible for delay, failed delivery or loss caused by an incorrect or incomplete address supplied by the customer.

If an order is returned to us because of an addressing error, non-collection or failed delivery for which the customer is responsible, we may request payment of reasonable redelivery costs.

Because personalised products cannot ordinarily be resold, a replacement may also involve a reasonable reproduction charge where the original item cannot be recovered.

This does not apply where the addressing or dispatch error was made by us.

10. Safe places, neighbours and delivery instructions

A carrier may leave an order in a safe place, with a neighbour or at a collection point where permitted by the selected service and the carrier’s terms.

Any safe-place instruction should identify a location that is secure, weatherproof and suitable for the parcel.

Responsibility for a delivery made in accordance with an instruction you gave may pass to you when the parcel is left at that location, subject to applicable law.

We cannot guarantee that the carrier will follow a requested instruction.

11. Missed delivery and uncollected parcels

If delivery is attempted, the carrier may:

• attempt redelivery;
• leave the parcel in a safe place;
• deliver it to a neighbour;
• take it to a collection point;
• return it to us if it is not collected.

Please follow the carrier’s instructions promptly.

If a parcel is returned because it was not collected or delivery was repeatedly unsuccessful, we may charge reasonable redelivery costs.

12. Delayed orders

Please allow for the production period and the delivery provider’s estimated transit time before reporting an order as delayed.

Postal delays can occur because of weather, seasonal volume, industrial action, transport disruption or other circumstances outside our control.

If an order is significantly delayed, contact contact@nomaduk.com with your order number. We will review the available tracking and, where appropriate, raise an enquiry with the carrier.

13. Lost orders

A carrier may require a specified period to pass before an item can formally be treated as lost.

We may need to wait until that period has expired before completing a carrier investigation. This does not remove your statutory rights or our responsibility for delivering the goods.

Where an order for which we remain responsible is confirmed or reasonably treated as lost, we will offer an appropriate replacement or refund.

14. Damaged parcels

If the parcel or product arrives damaged, please:

• photograph the outer packaging before disposing of it;
• photograph the shipping label;
• photograph the full product;
• take close-up photographs of the damage;
• contact us promptly with your order number.

Please retain the item and packaging until we have reviewed the issue.

15. Multiple-item orders

Products in the same order may occasionally be dispatched separately because of their size, production method or availability.

Where this happens, you may receive more than one delivery confirmation or parcel.

16. International delivery

International delivery will be available only where shown at checkout or agreed with us.

International orders may be subject to customs procedures, import taxes, duties or handling charges imposed by the destination country.

Unless checkout states otherwise, the recipient is responsible for destination-country charges. We do not control these charges and cannot guarantee the time required for customs clearance.

17. Ownership and delivery responsibility

The goods remain our property until payment has been received in full.

For consumer orders, responsibility for the goods normally passes to you when they are delivered to you or to a person you nominated to receive them.

18. Contact us

For delivery enquiries, email contact@nomaduk.com and include:

• your order number;
• the name used on the order;
• the delivery postcode;
• details of the issue.