This Privacy Policy explains how NomadUK Designs (“we”, “us”, “our”) collects and uses personal information when you use our website at https://www.nomaduk.com and when you place an order with us.
Who we are
NomadUK Designs is a UK personalised gifts business. For privacy enquiries, please contact us using the details on our Contact page or your order confirmation.
Information we may collect
Depending on how you use the website, we may collect:
- name and contact details such as email address, billing address and delivery address;
- order details, including products ordered, prices and delivery choices;
- design files, images, text and artwork you upload or create using our design tool;
- messages you send us, including design or mock-up requests;
- technical information such as IP address, browser type and device information;
- cookie and usage information where applicable.
How we use your information
We use personal information to:
- process and fulfil orders;
- produce personalised products from your designs;
- communicate with you about orders, enquiries and customer support;
- operate our website, design tool and checkout;
- help prevent fraud, misuse and security issues;
- meet legal, tax and accounting obligations;
- improve our website and services where appropriate.
Orders and payments
Orders are processed through WooCommerce. Payment details are handled by our payment providers (such as Stripe, PayPal or other enabled gateways). We do not store your full payment card details on our servers.
Design uploads and the design editor
If you use our online design tool (Lumise), you may upload images and create artwork for personalised products. Uploaded content is used to produce your order and provide related support. Please only upload material you have the right to use.
Email and marketing
We may send order-related emails such as confirmations and updates. If we use email marketing services, we will only send marketing messages where permitted by law and where you have agreed to receive them. You can opt out of marketing emails at any time.
Cookies and similar technologies
Our website may use cookies and similar technologies to operate the shop, checkout, design tool, security features and analytics. This may include cookies from WordPress, WooCommerce, security plugins and other services needed to run the site. You can control cookies through your browser settings, but some parts of the website may not work properly if cookies are disabled.
Sharing your information
We may share information with trusted service providers who help us operate the website and fulfil orders, such as payment processors, delivery carriers, email providers, hosting providers and security services. We share only what is needed for those services. We may also disclose information where required by law.
How long we keep information
We keep personal information for as long as needed to fulfil orders, provide support, resolve disputes and meet legal and accounting requirements. Retention periods may vary depending on the type of information.
Your rights
Under UK data protection law, you may have rights to access, correct, delete or restrict use of your personal information, and to object to certain processing. You may also have the right to complain to the Information Commissioner’s Office (ICO). To exercise your rights, please contact us.
Security
We take reasonable steps to protect personal information, but no website or internet transmission is completely secure.
Changes to this policy
We may update this Privacy Policy from time to time. The version published on this page applies at the time you use the website or place an order.
Last updated: June 2026.